Frequently Asked Questions

Please read our FAQ before sending us a message.

Packages can take 4 to 7 days to arrive to you after the item has gone through a quality control process and has been fulfilled.

Chinoeva is a 100% safe shopping platform. Shop with full confidences as we do not share your private and personal information.

All orders go through a 1 to 2 day fulfillment process to verity payment, verity address, inspect quality, and package. Once your order has gone through the fulfillment process it’ll be shipped out to your destination.

Yes, once you place an order you’ll receive an confirmation email.

Send us an email

Please send us an email at if you any questions. We’ll get back to you as soon as possible.